Payment terms & refund policy

By proceeding with any booking, the client acknowledges and agrees to be bound by the following terms and conditions. All reservations are subject to availability and shall be confirmed only upon receipt of the required deposit or full payment, as specified by the Company. The Company reserves the right to cancel or release any unconfirmed booking without prior notice in the event of non-payment within the stipulated time.

All payments must be made through approved channels, including bank transfers, credit/debit cards, or authorized payment gateways. The client shall bear any applicable bank charges, transaction fees, or currency conversion costs. Prices quoted are subject to change without prior notice due to fluctuations in exchange rates, supplier costs, taxes, or government regulations.

Any request for cancellation or amendment must be submitted in writing and shall be effective only upon acknowledgment by the Company. Cancellation charges shall be levied in accordance with the timelines specified and may include full or partial forfeiture of the booking amount, depending on the policies of airlines, hotels, and other third-party service providers. In the case of no-show or failure to utilize confirmed services, the total booking amount shall be deemed non-refundable.

Refunds, if applicable, shall be processed only after receipt of funds from the respective service providers and after deduction of applicable service fees, administrative charges, and any non-refundable components. The Company shall not be held liable for delays in refund processing caused by third-party providers, financial institutions, or force majeure events.

The Company acts solely as an intermediary between the client and third-party service providers and shall not be held liable for any loss, injury, delay, or damage arising from acts, omissions, or defaults of such providers. In circumstances beyond the Company’s control, including but not limited to natural disasters, political unrest, pandemics, or governmental restrictions, all refunds and liabilities shall be governed strictly by the terms imposed by the respective service providers.

Governing law and jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes, claims, or controversies arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai. By confirming the booking, the client irrevocably submits to the jurisdiction of such courts.

The client is strongly advised to obtain comprehensive travel insurance to safeguard against unforeseen cancellations, medical emergencies, or travel disruptions. By confirming the booking, the client confirms acceptance of all terms stated herein.